Refund policy
Once a purchased software package has been activated or an activation has been attempted through the Microsoft site the package becomes non-refundable. We cannot add the software package to our stock if activation has been completed or attempted.
We cannot issue a refund if a customer has purchased the wrong product.
Example: A customer purchases a Windows software package for a Mac machine.
Thesoftcart strives to provide our customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee if the download wasn’t attempted,
Exchanges
Thesoftcart will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer, you can also return your purchased software within 30 days if the software remains non-downloaded for a full refund.
Refund process
Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customer’s card issuer and/or bank account.
How to initiate a Refund/Exchange
Please contact us by email at sales@thesoftcart.com to arrange a refund/replacement.